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Great customer service is not delivered by a “company,” but by individual team members who understand what it means to be “difference makers.” Yes, it is important to create a culture within a company where customer service is valued and modeled by the leadership. Having the support of those around you makes it much … Continue reading
William James, the father of psychology, stated that the most fundamental psychological need is to be appreciated. We all want to feel fully appreciated for our work. The payoff for inspiring leaders is that people do more for those who appreciate them. Although leaders widely recognize the need for appreciation, it tends to be a blind spot. … Continue reading
Top Performance Group 